Help

Credit Card Billing
When you place your order, your card is only authorized during order processing. We will finalize payment as we ship the items in your order. If your order is fulfilled across multiple shipments, you may see multiple charges reflecting each shipment.

3rd-Party Payments Billing
When you place your order with 3rd-party payment systems, including PayPal, they will verify your account funds during order processing. We will finalize payment through those 3rd-party payment systems as we ship the items in your order. If your order is fulfilled across multiple shipments, you may see multiple charges reflecting each shipment.

Gift Cards

Available in a variety of pre-set amounts, gift cards are perfect for the hard-to-please. They will be emailed directly to the buyer at time of purchase. To pay with a gift card by phone, simply call us at (803) 385-1240 Mon.-Fri. 10am-5pm ET. 

Promotional Items
As a way to say thanks for ordering online, we offer promotional items from time to time. These items are only available for a limited time and cannot be returned for cash, store credit, or exchanged. If your order is returned for any reason, the promotional item that was included with the shipment must also be returned for the purchased item to be eligible for refund or store credit.

Make sure to watch for offers throughout the site. Keep coming back to Half-Moon Outfitters - you will be happy you did.

10% off Welcome Promo

We offer a 10% off coupon for first time customers who sign up for our email list. You will receive this code in an email once you have confirmed your subscription. This can be used online, but unfortunately does not apply to certain brands. 

Sale Items
Sale prices and items available online may differ from prices and items available in-store across our various retail locations.

For Sale Exclusion details, please email Customer Service or call (803) 385-1240 Monday- Saturday 10:00 AM-5:00 PM Eastern Standard Time.

Discounts

Discount codes cannot be stacked. Only one discount code applies to each order. 
 

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MANUFACTURER'S WARRANTY CLAIMS

We take the worry out of claims and exchanges, you can simply send your items back to us. Some vendors require that you handle all warranty exchanges directly through them. Please contact these vendors directly, if your item is made by them:

• Costa del Mar
• Rainbow Sandals 

 

 

Still have questions?

Send an email to customerservice@broadrivermercantile.com or give us a call at 803.385.1240. Our customer service team is available Monday-Friday 8am-4pm EST.